Shipping & Delivery Policy

At The Pet Standard™, we are committed to delivering your order safely and efficiently. Please review the information below regarding our shipping and delivery process.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed and dispatched, you will receive a confirmation email with your delivery details.

Delivery Time

Estimated delivery time: 5–10 business days within South Africa.

Delivery times may vary depending on your location and external factors such as courier delays or high-demand periods.

Shipping Fees

We offer Free Shipping Across South Africa on all orders.

There are no additional shipping costs at checkout.

Order Tracking

Once your order has been dispatched, tracking information will be provided where available. This allows you to monitor the progress of your delivery.

Delivery Address

Please ensure that your delivery address is entered correctly at checkout. The Pet Standard™ cannot be held responsible for delays or failed deliveries due to incorrect or incomplete address information.

Delays

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including courier delays, weather conditions, or peak periods.

We appreciate your patience and understanding.